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      From science fiction to reality: exploring the potential of LLMs

      From science fiction to tech reality: Exploring the impact of AI

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

      • Response Time: Vol. 8

      • Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

      • Glossary of AI terms: Understanding GPT, neural networks, and more

      • What will the future of customer service look like? We asked 400 CS professionals to find out

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  • Customer Service
    • Featured in Customer Service

      "What will the future of CS look like? We asked 400 CS professionals to find out" blog hero image

      What will the future of customer service look like? We asked 400 CS professionals to find out

      Beth McEntee

      Senior Editor, Intercom

      Beth McEntee
    • Editors picks

      • Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

      • Adding AI to your support team can be daunting. Our advice? You’ve got this

      • AI trends that are giving support leaders a competitive advantage

      • Get ready for AI bots by optimizing your knowledge base

      • How AI will change the nature of customer service work

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  • Customer Engagement
    • Featured in Customer Engagement

      Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Emojis mean business: The characters transforming business messaging

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      From science fiction to reality: exploring the potential of LLMs

      From science fiction to tech reality: Exploring the impact of AI

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Building AI that works: How to navigate the AI frontier as a product leader

      • Intercom on Product: How ChatGPT changed everything

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

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  • News & Updates
    • Featured in News & Updates

      Workflow launch blog hero image (1)

      Introducing Workflows – the mission control center for customer service automations

      Rati Zvirawa

      Senior Group Product Manager, Intercom

      Rati Zvirawa

      Nick Smith

      Senior Product Manager, Intercom

      Nick Smith
    • Editors picks

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • See all articles
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  • Podcasts
    • From science fiction to reality: exploring the potential of LLMs

      Product & Design 59 min watch

      From science fiction to tech reality: Exploring the impact of AI

    • Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

      Customer Service 30 min listen

      Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

    • Intercom on Product Episode 20 – Paul Adams Des Traynor

      Product & Design 30 min watch

      Intercom on Product: The AI revolution and the future of customer service

    • See all podcasts
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  • About Intercom

intercom for enterprise series

Intercom for Enterprise blog hero (1)
News & Updates 2 min read

Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers

Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience.

Niamh O'Connor

Senior Editor, Intercom

Niamh O'Connor
Intercom for Enterprise data privacy

Product & Design 8 min read

How we ensure the highest standards of data privacy and compliance within Intercom

Your data is our most critical asset. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations.

Penny Gray

Senior Technical Program Manager, Intercom

Penny Gray

Thibault Candebat

Senior Director, Information Security, Intercom

Thibault Candebat

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