Customer Service
15 min listen
The great differentiator: How fintech companies are prioritizing great customer service
In the fast-paced world of fintech, could customer service set companies apart from the pack?
Podcast feature
Product & Design 18 min listen
Let’s talk principles: From technical conservatism to connected, modular systems
Listen to members of our Engineering and Product Design teams discuss the principles that help us ship fast and scale quickly.
News & Updates 30 min listen
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
A commemorative compilation of the fascinating conversations and insights from three of our most popular episodes.
News & Updates 13 min listen
Pride 2022: Being out and bringing people in
To celebrate this year’s Pride, we’re sharing the experiences of our peers in the LGBTQI+ community, and their thoughts on allyship, advocacy, and finding spaces where they can truly be themselves.
Product & Design 16 min listen
Intercom’s product principles: Back to the basics
Software only becomes valuable when it’s delivered to customers. By following fundamentals and stripping unnecessary complexity from the equation, we can do it fast and efficiently.
Product & Design 26 min listen
Dialing it up: The evolution of phone support
The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.
Customer Engagement 27 min listen
Questioning tech: The past, present, and future of survey tools
From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.
News & Updates 25 min listen
New at Intercom: Hear all about the next generation of customer engagement
The future of internet business is ongoing customer engagement. In this episode, we bring highlights from our first-ever global virtual launch event and reveal the game-changing products that will transform your business.
News & Updates 15 min listen
Celebrating International Women’s Day 2022: Women who broke the bias
It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.
Product & Design 15 min listen
The story behind the chirp: Intercom’s notification sound
Sound plays a considerable role in determining whether a product experience is good or not. But the line between useful and exasperating is a tenuous one, and it’s easier than you think to find yourself on the other side of it.