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Latest Articles
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  Off Script: Into the future with AI-first Customer Service
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
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Customer Service
- Featured in Customer Service
  
  Off Script: Into the future with AI-first Customer Service
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
AI & Automation
- Featured in AI & Automation
  
  Off Script: Into the future with AI-first Customer Service
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
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Customer Engagement
- Featured in Customer Engagement
  
  The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
  
  Liam Geraghty
  
  Audio Content Producer, Intercom
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Product & Design
- Featured in Product & Design
  
  Introducing ‘Off Script’, a new series from Intercom
  
  Eoghan McCabe
  
  CEO, Chairman and Co-founder, Intercom
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Engineering
- Featured in Engineering
  
  10 engineering lessons from 6 years at Intercom
  
  Kuba Niechciał
  
  Director, Engineering, Intercom
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News & Updates
- Featured in News & Updates
  
  Introducing Fin AI Copilot: Increase agent efficiency by 31%
  
  Alissa Tyrangiel
  
  Staff Product Manager, Intercom
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Podcasts
- AI & Automation 24 min watch
  
  Off Script: Into the future with AI-first Customer Service
- Customer Service 21 min watch
  
  The Ticket: Exploring customer service career paths in the age of AI
- Customer Service 25 min watch
  
  The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
- See all podcasts