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Intercom for e-commerce

Make the world your marketplace with chat

Intercom brings you and your customers together for every step of the purchase flow—from helping out to checking out.
Intercom brings you and your customers together for every step of the purchase flow—from helping out to checking out.

  • 997k

    e-commerce conversations powered daily

  • 1 in 3

    common e-commerce questions resolved automatically

  • 87%

    median CSAT for e-commerce companies

#1 Business Messenger for E-commerce
Drive more sales with our customer-first Messenger
  • 24/7 support

    Put personalized support within reach so shoppers can get fast answers on orders, shipping, and item stock.

  • More coverage, same team

    Support more customers per teammate with chat compared to email or phone.

  • Easy setup

    Install the Messenger in minutes, and have your team up and running from anywhere.

Top e-commerce companies grow with Intercom

Automate the most common questions

Our chatbots can take the load off your team by resolving common questions—without sacrificing customer experience.

Complete self-service

Up to 33% of your shoppers’ most common questions are taken care of with our chatbots, so your team can focus on more productive tasks.

Easy to create FAQs

A custom help center lets shoppers find answers and other important info when they need it.

Faster customer resolutions


Custom Bots ask the right questions to automatically prioritize and route new conversations for more efficient support.

Connected to 250+ tools