Zopim vs. Intercom for live chat
Looking for an alternative to Zopim?
You've come to the right place.
There's a better way to chat with visitors on your website.
Forget dated chat windows. Let visitors chat with your team like they would with their friends.
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Live chat doesn't have to be dull and boring. Why type it when you can show it.
Use simple IF this, THEN that statements to start conversations with the right people on your website.
Send rich messages with images, videos, or buttons to encourage action.
Send rich messages with images, videos, or buttons to encourage action.
No one likes filling out forms, it creates friction and leads to abandonment. Remove them.
Prompt visitors for their email address to send your reply to their inbox if they leave before you respond.
Don’t hang up on visitors. When people return to your site show their past conversations and let them pick up where they left off.
Don’t hang up on visitors. When people return to your site show their past conversations and let them pick up where they left off.
Work together, move faster, and avoid surprises in a collaborative team inbox for every chat.
See who you’re talking to and the page they’re currently viewing
See every conversation and who's handling what, in real-time
Collaborate behind the scenes inside conversations
Collaboration shouldn’t be punished, nor should growing your team, that’s why Intercom won’t charge you for either. Invite as many “operators” as you like, your price will stay the same.
Intercom is a single platform for every customer interaction. Do even more with our solutions for Onboarding & Retention and Customer Support.
Keep a visitor's complete conversation history when they become a customer.
Send leads an automated series of emails to encourage them to sign up. Once they do, onboard them, make announcements, and re-engage them with targeted email and in-app messages.
Visitors aren’t the only ones who have questions. Give your users an easy way to get help right inside your web and mobile apps with Intercom’s Respond product.
With Intercom you don’t have to train your team to use different pieces of software. Chat with visitors on your website and support users of your app, all in one place.
Intercom’s live team inbox brings your whole team together in one place, instead of the separate, silo’d inboxes in Zopim.
Seats, operators, admins, teammates—whatever you call them, Intercom won’t charge you for them.
Intercom allows you to send rich messages to your visitors based on their behavior. Include images, videos, buttons, and more..
Everyone at your company can talk to visitors and users through Intercom, no need to train your team to use a different product.
Intercom lets visitors chat with your team just as they would with their friends.
Visitors can always ask questions and leave their email address to receive answers when you can't respond immediately
Visitors can come back at any time to pick up conversations where they left off, or continue them over email.
Set expectations by letting visitors know when you’re not able to respond immediately.