Zopim vs. Intercom Acquire

Looking for an alternative to Zopim?

You've come to the right place.
There's a better way to chat with visitors on your website.

1. Fresh

A modern, personal
and fun chat experience

Forget dated chat windows. Let visitors chat with your team like they would with their friends.

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Live chat doesn't have to be dull and boring. Why type it when you can show it.

2. Engaging

Send the right message to the right visitor

Use simple IF this, THEN that statements to start conversations with the right people on your website.

Don't limit yourself to plain text

Send rich messages with images, videos, or buttons to encourage action.

Don't limit yourself to plain text

Send rich messages with images, videos, or buttons to encourage action.

3. Available

Remove all hurdles

No one likes filling out forms, it creates friction and leads to abandonment. Remove them.

With Intercom Acquire, our sales development representatives interact with website visitors in real-time, which adds quality leads into the sales pipeline faster and shortens our sales cycle.

Capture emails to follow-up

Prompt visitors for their email address to send your reply to their inbox if they leave before you respond.

Don’t restrict conversations to “sessions”

Don’t hang up on visitors. When people return to your site show their past conversations and let them pick up where they left off.

Don’t restrict conversations to “sessions”

Don’t hang up on visitors. When people return to your site show their past conversations and let them pick up where they left off.

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4. Collaborative

Work as a team,
all in one place

Work together, move faster, and avoid surprises in a collaborative team inbox for every chat.

Visitor profiles

See who you’re talking to and the page they’re currently viewing

Live updates

See every conversation and who's handling what, in real-time

Notes & mentions

Collaborate behind the scenes inside conversations

Pricing that doesn’t penalize you for your teammates

Collaboration shouldn’t be punished, nor should growing your team, that’s why Intercom won’t charge you for either. Invite as many “agents” as you like, your price will stay the same.

A complete Zopim alternative

Insights
Teams & Routing
Saved Replies

5. Integrated

Don't let live chat
become another silo

Intercom is a single platform for every customer interaction. Do even more with our Engage and Resolve products.

Every conversation in one place

Keep a visitor's complete conversation history when they become a customer.

Convert leads to signups, and signups to active users

Send leads a series of emails to convert them to sign up. Once they do, onboard them, make announcements, and re-engage them with automated, targeted email and in-app messages.

Don’t treat customers like tickets

Visitors aren’t the only ones who have questions. Give your users an easy way to get help right inside your web and mobile apps with Intercom’s Resolve product.

Use one team inbox for everything

With Intercom you don’t have to train your team to use different pieces of software. Chat with visitors on your website and support users of your app, all in one place.

Does Intercom integrate with any other products?
Yes! Intercom integrates with Salesforce, WordPress, Zapier, Slack, and more.
Does Intercom have localization?
Yes! You can customize the Intercom Messenger to greet your users in different languages based on their location.
How do I install Intercom?
Just insert a short bit of javascript on your site, it only takes seconds to be up and running and chatting with visitors.
Do you integrate with WordPress?
Yes! If your site is built on WordPress, you can use our plugin for a one-click, code-free installation of Intercom.

Here’s why Intercom Acquire is the best Zopim alternative.

Better for your team

Team inbox

Collaborative

Intercom’s live team inbox brings your whole team together in one place, instead of the separate, silo’d inboxes in Zopim.

Pricing

Pricing

Seats, operators, admins, teammates—whatever you call them, Intercom won’t charge you for them.

Ios android app

Engaging

Intercom allows you to send rich messages to your visitors based on their behavior. Include images, videos, buttons, and more.

Engaging

Integrated

Everyone at your company can talk to visitors and users through Intercom, no need to train your team to use a different product.

Better for your visitors

Messenger

Modern & Personal

Intercom lets visitors chat with your team just as they would with their friends.

Open

Accessible

Visitors can always ask questions and leave their email address to receive answers when you can't respond immediately.

Transparent

Continuous

Visitors can come back at any time to pick up conversations where they left off, or continue them over email.

Session

Transparent

Set expectations by letting visitors know when you’re not able to respond immediately.