Latest posts by Jasmine Jaume
Ceci joined Slack in 2015 to found the platform marketing team there. She shares her strategies for driving customer adoption of your apps and managing developer partnerships at scale.
Marketing 8 min read
As a product-first company, new product launches are a core part of Intercom’s DNA but as we’ve grown, we’re having to evolve our approach to deal with new challenges. Based on what we’ve learned, these are our top tips.
News & Updates 3 min read
One of the unique things about Answer Bot is that not only does it provide specific answers rather than just article suggestions, but those answers can also include apps to power the actions needed to resolve their questions.
Product & Design 28 min listen
Conversational bot technology helps businesses go beyond human limits to connect with more prospects and customers. See how we can implement chatbots in a thoughtful way that elevates the customer experience.
News & Updates 4 min read
Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve…
News & Updates 4 min read
Today, we’re introducing a new two-way Slack integration that allows you to respond to leads super fast from the app…
Marketing 7 min read
When I first started in marketing I was one of a three-person marketing team. Customers shouldn’t be able to tell…
News & Updates 4 min read
One of the values we live by here at Intercom is shipping is our heartbeat. This encapsulates our belief that…
News & Updates 1 min read
Our integration with Microsoft Teams – the new chat-based workspace in Microsoft Office 365 – makes it easy to understand…
News & Updates 3 min read
On Good Friday in 1962, Lou Groen trialled a new sandwich in his Ohio burger restaurant. It was a last-ditch…