ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
Support 24 min listen
What if you could design a customer experience so smooth that customers don’t have to contact you?
Growth 20 min listen
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Support 27 min listen
We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.
Support 36 min listen
In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.
Support 26 min listen
There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.
Support 25 min listen
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.
Marketing 30 min listen
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
Support 31 min listen
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.
Sales 19 min listen
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?