Support

What if you could design a customer experience so smooth that customers don’t have to contact you?

We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.

In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.

There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.

We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.

Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.