Customer Service
30 min watch
The Ticket: How strong company culture leads to high customer satisfaction
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 30 min watch
The Ticket: Embracing change in customer service the Nordstrom Way
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.
Customer Service 30 min watch
The Ticket: A day in the life of a conversation designer
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
Customer Service 14 min watch
Built for You: Fin is now available over email
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
Customer Service 30 min watch
The Ticket: Leadership’s role in creating a customer-centric culture
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 20 min watch
The Ticket: A day in the life of a support knowledge manager
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 20 min watch
The Ticket: Defining and evaluating a remarkable customer experience
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Customer Service 20 min watch
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
Customer Service 20 min watch
The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
Customer Service 20 min watch
The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
How can you get buy-in for AI-first customer service from your execs? This conversation explores a few strategies for convincing leadership to adopt AI.
