Strategies for providing 24/7 support for today’s customers
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.
Support 19 min listen
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?
Support 31 min listen
Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?
Support 30 min listen
Customer service expert Shep Hyken joins us to discuss his latest book, which explores the secrets behind excellent customer retention and building long-term loyalty.
Support 34 min listen
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
Scale by Intercom 35 min listen
Nate Brown shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator.
Support 30 min listen
In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the…
Support 32 min listen
In this episode of Inside Intercom, we sat down with Intercom’s Head of Global Support Operations Ryan Steinberg to discuss automation and the future of support.
Support 37 min listen
When global work moves online overnight, a wave of support tickets follows. Our support leaders share how they’ve steadied the course.
Support 34 min listen
Customer service expert and New York Times best-selling author Shep Hyken chats to Intercom’s Ali Biggs about what has changed in the world of customer service and why ultimately, a lot has stayed the same.
