Our latest thinking on building and designing great products
In the sixth episode of Intercom on Product, co-founder Des Traynor and SVP of Product Paul Adams discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Product & Design 28 min listen
Intercom’s Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.
Product & Design 35 min listen
It’s hard to find a hotter product trend than the idea of turning your product into a platform. And it’s not without good reason: it’s a great way to tap into new audiences and expand your market share.
Product & Design 29 min listen
Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Product & Design 29 min listen
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
Product & Design 28 min listen
Intercom’s content design manager discusses the increasing prominence of this nascent field in the larger design industry, and the variety of influences that have shaped his thinking.
Product & Design 30 min listen
Jeff Gothelf explains strategies that leaders at growing companies – especially designers – can use to maintain the pace and agility of a startup.
Product & Design 32 min listen
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Growth 27 min listen
With more and more businesses going digital, developers are gaining an increasingly important seat at the table. Mark Weitzel shares his experience with building strong developer communities.
Product & Design 30 min listen
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
