Info iconLetter I in a circle

By continuing to use this site you consent to the use of cookies in accordance with our cookie policy

Product & Design 46 min listen

Intercom on Product: Rethinking outcomes over outputs

In the sixth episode of Intercom on Product, co-founder Des Traynor and SVP of Product Paul Adams discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.