Our latest thinking on building and designing great products
If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind.
Product & Design 30 min listen
When I joined Intercom, we were tiny: about 50 people. We’ve grown to over 600. Over that period, we’ve made many, many mistakes – some big and some small.
Product & Design 30 min listen
How do you put a box around a product that defies categorization? How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools?
Product & Design 30 min listen
I hosted a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what’s on the horizon for bots, messengers and apps in 2019.
Product & Design 38 min listen
As we’ve done in past years, I sat down with Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) to reflect on the things we’ve learned in the last 12 months.
Marketing 25 min listen
Product marketing is about getting people to understand not just what you’re building, but why they should care about what you’re building. I spoke about this topic at Intercom’s 2017 World Tour.
Product & Design 28 min listen
Conversational bot technology helps businesses go beyond human limits to connect with more prospects and customers. See how we can implement chatbots in a thoughtful way that elevates the customer experience.
Product & Design 29 min listen
When Kate Aronowitz and Vanessa Cho were in college in the ’90s, coursework didn’t even exist for their future careers. Two decades later, these two women are blazing trails in design leadership.
Product & Design 31 min listen
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
Product & Design 29 min listen
Claire Vo, VP of Product Management at Optimizely, shares her tips for running product experiments at scale and explains why it’s crucial to make sure everyone in your organization has access to and can learn from their results.