Product & Design

I sat down with Paul Adams and Emmet Connolly to reflect on the end of an era as well as the products and technology that defined 2019.

In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.

On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.

Intercom’s Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.

It’s hard to find a hotter product trend than the idea of turning your product into a platform. And it’s not without good reason: it’s a great way to tap into new audiences and expand your market share.

Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.

There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.

Intercom’s content design manager discusses the increasing prominence of this nascent field in the larger design industry, and the variety of influences that have shaped his thinking.

Jeff Gothelf explains strategies that leaders at growing companies – especially designers – can use to maintain the pace and agility of a startup.