Product & Design
35 min listen
Intercom on Product: Speeding back up when momentum drops
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Podcasts
Growth 31 min listen
Benn Stancil, founder of Mode, on how data science can help us make better decisions
Data analysis is not about spewing fancy dashboards – it’s a long, iterative, collaborative process that helps you to better understand what the customer wants, and how to get there.
Scale by Intercom 27 min listen
Drata’s CEO Adam Markowitz on creating a culture of cyber security
As more and more data gets stored in the cloud, proving that you can protect your customers’ data is not just a nice-to-have – it’s essential.
News & Updates 34 min listen
2021 in conversation: Learnings from the podcast
An end of year compilation with the insightful conversations, business learnings, and reflections from this year’s guests on the podcast.
Growth 31 min listen
Andrew Chen on how tech’s giants drive growth with network effects
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Product & Design 15 min listen
The story behind the chirp: Intercom’s notification sound
Sound plays a considerable role in determining whether a product experience is good or not. But the line between useful and exasperating is a tenuous one, and it’s easier than you think to find yourself on the other side of it.
Engineering 27 min listen
Intercom presents Engineer Chats
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.
Scale by Intercom 30 min listen
CX author Dan Gingiss on turning customers into your own salesforce
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.
Marketing 26 min listen
Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging
From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?
Support 31 min listen
UserOnboard’s Samuel Hulick on designing paths, not products
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.