Marketing
50 min listen
S.H.O.P.: Learning from the Present
In our final instalment of S.H.O.P., we’re looking at how this year’s holiday shopping could impact retail for years to come.
Podcasts
Marketing 45 min listen
S.H.O.P.: Making the move Online
In the third installment of our four-part series S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.
Marketing 47 min listen
S.H.O.P.: Making a Habit of it
In the second of our four-part series S.H.O.P., we examine the social changes that are redefining the retail sector and explore what our new consumption habits say about the wider world.
Marketing 45 min listen
S.H.O.P.: What’s in store for the Store?
In the first of our four-part series S.H.O.P., we’re exploring the past, present, and future of the physical store in an increasingly digital world.
Marketing 58 min listen
Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation
Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.
Scale by Intercom 35 min listen
Nate Brown on why proactive CX is the next competitive battleground
Nate Brown shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator.
Sales 51 min listen
Bob Moesta on unleashing your sales superpower
In our latest episode Des Traynor chats Bob Moesta, the founder, maker, innovator, and professor who helped pioneer the Jobs-to-be-Done framework and has now turned his attention to demand-side sales and making it an empowering experience for all.
Scale by Intercom 32 min listen
Bought-in and paid for: how Atlassian bridges the gap from freemium to enterprise sales
For the latest episode in our Scale series, Dee Reddy caught up with Atlassian’s Kristen Habacht to find out how freemium can drive enterprise sales, how it changes the interaction with the customer, and why it fundamentally affects the relationship between sales, marketing, and product teams.
Product & Design 39 min listen
Intercom on Product: One for the roadmap
In this month’s episode Des Traynor and Paul Adams deep dive into the process of roadmapping – why it’s important and how it should evolve as your company scales.
Scale by Intercom 35 min listen
Getting conversational: HubSpot’s CEO on a new species of disruptor
Shane Murphy-Reuter (SVP of Marketing at Intercom) interviews Brian Halligan (CEO and co-founder of HubSpot) about the importance of conversational relationships and how they can drive business growth.