![The Ticket podcast with Bobby Stapleton and Anthony Lopez](https://blog.intercomassets.com/blog/wp-content/uploads/2024/06/Squoosh-The-Ticket-1200x560.jpg.optimal.jpg)
The Ticket: Unlocking customer service’s strategic potential with AI
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customer Service 2 min read
Most customer service leaders are convinced that AI will help them work more efficiently, but some are still concerned about how it might affect the customer experience. Here are some tips to control how you introduce AI.
Customer Service 36 min watch
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
Customer Service 30 min watch
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
AI & Automation 24 min watch
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
AI & Automation 4 min read
There is an understandable level of anxiety among support teams about the impact AI is going to have on staffing levels in the customer service industry – but we’re already seeing the real-world benefits for support reps.
Customer Service 25 min watch
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
AI & Automation 8 min read
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
Customer Service 4 min read
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
Customer Service 25 min watch
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.