Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. We…

A successful business is built on growing your existing customers, not just acquiring new ones. Today, we’re launching…

Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’…

It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully…

When it comes to guiding customers to success, a one-size-fits-all approach just won’t work. Instead, try differentiating your…

When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product…

As your product evolves and changes over time, you’ll invest money and time in new features, big product…

We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you…

Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or…