A successful business is built on growing your existing customers, not just acquiring new ones. Today, we’re launching our Upsell Messaging Starter Kit to help. The software industry has never been more…
Support 7 min read
Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…
Marketing 1 min read
It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully it counts…
Support 6 min read
When it comes to guiding customers to success, a one-size-fits-all approach just won’t work. Instead, try differentiating your onboarding to…
Support 6 min read
When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a…
Marketing 6 min read
As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…
Support 8 min read
We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…
Support 31 min listen
Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or try and get to the root cause by building or improving a product.
Support 35 min listen
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
