Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. We saw it as taking away our power to prioritize our time for leads and…
Sales 1 min read
A successful business is built on growing your existing customers, not just acquiring new ones. Today, we’re launching our Upsell…
Support 7 min read
Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…
Marketing 1 min read
It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully it counts…
Support 6 min read
When it comes to guiding customers to success, a one-size-fits-all approach just won’t work. Instead, try differentiating your onboarding to…
Support 6 min read
When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a…
Marketing 6 min read
As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…
Support 8 min read
We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…
Support 2 min read
When you are launching a new product, you care for every customer as if they were your last. You’re so…