Tickets have been a core part of customer service for decades – and for good reason. But when it comes to online businesses, ticketing systems are mostly impersonal, unresponsive, and utilitarian. That’s changing – fast.
Product & Design 9 min read
Product-market fit is critical for startups, but established companies also have to keep focusing on it. Discover a new approach we have devised at Intercom.
Growth 5 min read
A support ticket is a mechanism for customers to make a request to a business, which the business can then use to reference the customer’s query.
Customer Service 5 min read
Many online businesses have done little to improve our most frustrating real life customer support experiences. Too often, they rely…
