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    • Featured in Latest Articles

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • GPT is here to stay. Where will it take us?

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Our grand experiment with GPT and generative AI

      • Introducing Checklists: The fastest way to turn signups into superusers

      • Reinventing our wheel: The vision behind Intercom’s redesigned Messenger

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  • Support
    • Featured in Support

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

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  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • News & Updates 40 min listen

      GPT is here to stay. Where will it take us?

    • Support 30 min listen

      Our grand experiment with GPT and generative AI

    • Product & Design 22 min listen

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

    • See all podcasts
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  • About Intercom

conversational support funnel

Support 6 min read

6 tips for creating a great customer service experience during the holidays

The holidays are around the corner! Is your support team ready for the volume? Here are 6 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.

Leanne Harte

Senior Customer Support Manager, Intercom

Leanne Harte

Support 16 min read

The ultimate customer support tech stack for 2023

Outdated, disconnected tools are no longer good enough. Learn how to future-proof your customer support tech stack for the modern conversational era.

Zara Burke

Principal Editor, Intercom

Zara Burke

Scale by Intercom 7 min read

From cost center to value driver: How support metrics are evolving

Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.

Zara Burke

Principal Editor, Intercom

Zara Burke
Intercom Conversational Support Funnel report launch

News & Updates 6 min read

Sharpen your support strategy with the new Conversational Support Funnel report

Our new Conversational Support Funnel report gives you a visual overview of how proactive, self-serve, and human support are performing for your business so you can understand precisely where to invest your resources.

Yasmine Sefouane

Product Manager, Intercom

Yasmine Sefouane

Support 13 min read

How support leaders can empower their teams to satisfy, delight, and retain customers

Human support has a critical impact on customer satisfaction – and ultimately, on your company’s bottom line. Here’s why it’s so important to invest in human support as a strategic lever in your business.

Ruth O'Brien

Senior Manager, Customer Support

Ruth O'Brien
Stuart custom bots hero

News & Updates 8 min read

Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week

Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.

Beth McEntee

Senior Editor, Intercom

Beth McEntee
Tactics to stay ahead of the curve with proactive support hero image

Support 10 min read

Tactics to stay ahead of the curve and boost efficiency with proactive support

Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores.

Beth McEntee

Senior Editor, Intercom

Beth McEntee

Support 5 min read

What is proactive support?

What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.

Anna Murphy

Former Editor, Intercom

Anna Murphy
Automation in action blog hero image

Support 8 min read

Automation in action: Proven ways to boost the bottom line with self-serve support

Self-serve support is key to being able to provide personal support at scale, combining powerful technology and the knowledge and expertise of your team to make it possible to offer what feels like a one-to-one support experience to every customer. Here are some proven ways to leverage it to boost the bottom line for your business.

Beth McEntee

Senior Editor, Intercom

Beth McEntee

Scale by Intercom 11 min read

Sparking conversations: How every team can benefit from conversational support

Conversational support isn’t just good for your support team. Here’s how you can use it to deliver major business results across your entire company.

Anna Murphy

Former Editor, Intercom

Anna Murphy
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