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    • Featured in Latest Articles

      How AI will change the nature of customer service work

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • Conversation starter: A chat about our groundbreaking new AI chatbot

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • A personal touch: Intercom’s guide to CX personalization

      • The GPT effect: A new era of customer service

      • Response Time: Vol. 2

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  • Customer Service
    • Featured in Customer Service

      How AI will change the nature of customer service work

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Why you need a customer support operations team

      • The GPT effect: A new era of customer service

      • Supporting product launches: How to set up your customer service team for new announcements

      • See all articles
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  • Customer Engagement
    • Featured in Customer Engagement

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Intercom AI bot

      Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Meet Intercom's new AI chatbot Fin

      Customer Service 25 min watch

      Conversation starter: A chat about our groundbreaking new AI chatbot

    • The GPT effect: A new era of customer service

      Customer Service 60 min watch

      The GPT effect: A new era of customer service

    • Intercom on Product

      Customer Service 34 min watch

      Intercom on Product: Our manifesto for next-generation customer service

    • See all podcasts
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  • About Intercom

intercom surveys

Customer Engagement 24 min listen

Web form specialist Caroline Jarrett on designing surveys that work

Creating a survey may be quick and easy, but so is creating a bad one. Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
Built For You series of product announcements

News & Updates 5 min read

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Learn about our latest cutting-edge features and products to help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more.

Arshkrit Chowdhury

Product Marketing Manager, Intercom

Arshkrit Chowdhury
CX for Growth

Customer Engagement 9 min read

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. Here are three of the most important takeaways.

Alan McGlinchey

Startup Partnership Manager

Alan McGlinchey

Customer Engagement 9 min read

Best practices for designing effective and engaging surveys

Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.

Lynsey Duncan

Senior Product Researcher, Intercom

Lynsey Duncan

Zoe Sinnott

Senior Product Manager, Intercom

Zoe Sinnott
Built For You series of product announcements

News & Updates 2 min read

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.

Ashley Dawson

Product Marketing Manager at Intercom

Ashley Dawson

Customer Engagement 27 min listen

Questioning tech: The past, present, and future of survey tools

From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
Intercom Surveys

News & Updates 4 min read

Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom Surveys enable you to turn insights into action with responsive workflows that increase customer engagement, adoption, and retention. Gain valuable insights into your customers’ behaviors and needs so you can keep up what’s working and improve upon what isn’t.

Zoe Sinnott

Senior Product Manager, Intercom

Zoe Sinnott

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