Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.
News & Updates 3 min read
Introducing our newest message type, Banners – you can now create a message that occupies that prime real estate at the top or bottom of your app or website where it can capture the attention of visitors.
News & Updates 7 min read
Successful customer engagement depends on the careful orchestration of messages based on audience behavior – and to do it right requires an intuitive, powerful tool. Say hello to Series.
Support 9 min read
We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.
News & Updates 6 min read
We’re excited to announce Mobile Carousels – welcome to the most versatile and customizable way to reach, engage, and support your customers on mobile.
Engineering 6 min read
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
Support 7 min read
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
News & Updates 8 min read
Introducing Product Tours – craft tailor-made onboarding experiences for your users, with contextual, personalized tours to help you take your onboarding and retention to the next level.
Marketing 8 min read
As a product-first company, new product launches are a core part of Intercom’s DNA but as we’ve grown, we’re having to evolve our approach to deal with new challenges. Based on what we’ve learned, these are our top tips.
Sales 7 min read
Product launches are great opportunities for sales reps to delight prospects and customers, but sending an email on launch day won’t cut it. Here’s how a robust sales enablement process maximizes product launches.