News & Updates
9 min read
Announcing Intercom’s new AI features
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.
Product Launch
News & Updates 4 min read
Introducing Checklists: The fastest way to turn signups into superusers
Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. Enter Intercom Checklists: a next-level approach to onboarding that guides your users through a specified set of tasks to deeply engage and show value in a structured, progressive way.
Support 6 min read
The evolving philosophy behind ticketing systems at Intercom
At Intercom, we believe customer service is changing fundamentally, and we’re building a product that fits the landscape of modern…
Marketing 5 min read
Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
We’ve just announced some of our most exciting products and features yet – taking our Engage solution to the next level.
News & Updates 4 min read
Announcing even more ways to support your customers: Here’s what’s new at Intercom
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.
News & Updates 1 min read
Registration for our fall 2022 product launch event is now open
Registration is now open for New at Intercom, our virtual fall product launch event on October 12th, 2022 at 8am PT/4pm BST.
News & Updates 4 min read
Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale
The Intercom Inbox has always been one of the main attractions for our customers – but, with our latest upgrade, the next-generation Inbox is now the fastest, most effective, and powerful Inbox built for support at scale.
News & Updates 4 min read
Switch on the next generation of phone support
We’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging – and scale your support offering.
News & Updates 70 min watch
New at Intercom uncut: Watch our entire virtual launch event
Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.
News & Updates 7 min watch
New at Intercom: 5 highlights from our virtual launch event
That’s a wrap on New at Intercom, our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products.