Integrated by design
Every tool in the Intercom platform is built to work together—so you can seamlessly switch tasks and deliver better, faster support.
- Target custom segments
Leverage company, conversation, behavioral, and custom data to target specific customer segments and prioritize important customers.
- Flexible data management
Import, manage, and segment your data or easily export it to your data warehouse for modeling and analysis.
- Real-time reporting and dashboards
Stay up to date with your support operations by monitoring current volume, team capacity, and key KPIs—all updated in real time.
- Get conversational insights
Learn exactly what customers talk about using an ML-generated report of the most common topics from customer conversations.
- Over 450 apps for every need
Use the App Store to find public apps that integrate seamlessly with the messenger, in conversations, inside the inbox, or behind the scenes.
- Build on Intercom
Build precisely what you need with flexible APIs & Webhooks, and leverage the developer hub for comprehensive documentation, quick-start guides and Intercom community.
- Low-code and custom integrations
Use Workflows to build flexible integrations without hassling your engineers, or use the canvas kit for custom integrations that bring your organization into Intercom’s UI.
- All your tasks, automated
Automate away manual tasks like routing, snoozing, and closing out conversations by using context and triggers from across the platform.
- Integrated with your customer data
Use robust APIs to connect customer data like order history and billing information to automate personalized experiences at scale.
- Connected to apps and integrations
From Salesforce to Marketo, automate specific actions from the tools you use everyday—with over 450 apps in our app store.
- Answers where they’re needed
Deliver in-context help by connecting your help center to Fin, your website, mobile app, in-product messages, chat, and more.
- No-code customization
Keep your help center on brand and manage multiple help centers from a single workspace with easy-to-use customization tools.
- Optimize your articles
Effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
wherever your customers are
Handle customer conversations across different channels right from the inbox to deliver a consistent experience that scales.
- Built for modern customers
Deliver fast answers, better onboarding, and a deeper connection with your content across web, mobile, or in-app.
- A home for customer conversations
It's the home of your customer conversations, with dedicated spaces for help center content, news, tickets and tasks.
- No-code customization
Make the messenger your own. It’s fast, flexible, and fully configurable to your brand—no code required.
”Intercom allowed us to consolidate our tech stack and bring all communication channels into one system. It’s saved our team a ton of time and has provided better visibility.”
”Intercom apps save us at least 20% of our time—since 2015 we’ve saved one year of work for each of our support, marketing, and sales teams.”