Get AI-first customer service with every plan

Try free for 14 days.No credit card required.

Seats

Essential$29per seat/mo
$468 $348/yr

The customer support plan for individuals, startups, and small businesses.

Includes:

Recommended

Advanced$85per seat/mo
$1,188 $1,020/yr

Powerful automation tools and AI features for growing support teams.

Includes:

Expert$132per seat/mo
$1,668 $1,584/yr

Collaboration, security and reporting tools for large support teams.

Includes:

Proactive Support Plusfrom$99/mo
Add on

Get advanced in-app and outbound support, with our most sophisticated Proactive Support features. Plus unlimited use of customer engagement and automation tools.

Key features include:

Help Desk

Connect your inbox, tickets, and help center in one central, AI-enhanced workspace.

FeatureEssential PlanAdvanced PlanExpert Plan
Shared inbox
AvailableAvailableAvailable
Basic chatbots and automations
AvailableAvailableAvailable
AI Compose
AvailableAvailableAvailable
Ticketing system
AvailableAvailableAvailable
Public help center
AvailableAvailableAvailable
Unlimited articles & collections
AvailableAvailableAvailable
Multiple team inboxes
Not AvailableAvailableAvailable
Workflows for advanced automations
Not AvailableAvailableAvailable
Lite seats
20 included50 included
Workload management
Not AvailableNot AvailableAvailable
Multiple help centers
Not AvailableNot AvailableAvailable
Help Desk

Fin AI Agent

Scale your support with our breakthrough AI agent. Includes all next generation Fin 2 features.

FeatureEssential PlanAdvanced PlanExpert Plan
Fin AI Agent
Knowledge sources
AvailableAvailableAvailable
Fin Knowledge Management
AvailableAvailableAvailable
Tone of voice
AvailableAvailableAvailable
Multilingual
AvailableAvailableAvailable
Fin over email
AvailableAvailableAvailable
Personalized answers
AvailableAvailableAvailable
Human handoff
AvailableAvailableAvailable
Coming soon
Tasks
AvailableAvailableAvailable
Fin Guidance
AvailableAvailableAvailable
AI-Generated CSAT
AvailableAvailableAvailable
Conversation Quality
AvailableAvailableAvailable
Fin AI Agent

Fin AI Copilot

Increase agent efficiency by 31% with a personal AI assistant in the inbox.

FeatureEssential PlanAdvanced PlanExpert Plan
Included usage
Unlimited usage
Conversation history
AvailableAvailableAvailable
External & internal sources
AvailableAvailableAvailable
Reporting
AvailableAvailableAvailable
Multilingual
AvailableAvailableAvailable
Fin AI Copilot

Proactive Support

Give customers the support they need before they need it with in-context automated messages.

FeatureEssential PlanAdvanced PlanExpert Plan
Unlimited use
Chats
AvailableAvailableAvailable
Banner messages
AvailableAvailableAvailable
Tooltips
AvailableAvailableAvailable
Proactive Support

Proactive Support Plus

Add on

Advanced in-app and outbound support features

Add to any plan for $99/mo

PostsChecklistsProduct toursSurveysSeries and more...

Channels

Deliver conversational support where it works best for your customers.

FeatureEssential PlanAdvanced PlanExpert Plan
Unlimited use
Live chat
AvailableAvailableAvailable
Inbound email
AvailableAvailableAvailable
Social
Not AvailableAvailableAvailable
Billed on usage
Email campaigns
SMS
WhatsApp
PhonePhone calls, voice/video calls & screen sharing*
From $0.0035 per minute

Phone

FeatureEssential PlanAdvanced PlanExpert Plan
Local and toll-free numbers
AvailableAvailableAvailable
Inbound and outbound phone calls
AvailableAvailableAvailable
Messenger calls
AvailableAvailableAvailable
Messenger screen sharing
AvailableAvailableAvailable
Call basics
Integrated calls and conversations Inbox
AvailableAvailableAvailable
Voicemail
AvailableAvailableAvailable
Caller ID
AvailableAvailableAvailable
Customized greetings
AvailableAvailableAvailable
Mute, hold & transfer calls
AvailableAvailableAvailable
Recordings & transcripts
AvailableAvailableAvailable
Phone integrations
AvailableAvailableAvailable
Team routing
Not AvailableAvailableAvailable
IVR workflows
Call CSAT
Not AvailableAvailableAvailable
Sophisticated interactive voice response trees
Not AvailableAvailableAvailable
Forward to external number
Not AvailableAvailableAvailable
Request callback
Not AvailableAvailableAvailable
Call overflow
Not AvailableAvailableAvailable
Call workload management
Phone availability controls
AvailableAvailableAvailable
Call wrap-up time
AvailableAvailableAvailable
Call real-time monitoring
Real-time call team dashboard
Not AvailableNot AvailableAvailable
Real-time call agent dashboard
Not AvailableNot AvailableAvailable
Call live monitoring
Not AvailableNot AvailableAvailable
Call barging
Not AvailableNot AvailableComing Soon
Call reporting
Standard call reports
AvailableAvailableAvailable
Custom call reports
Not AvailableNot AvailableAvailable
Channels

Platform

One central platform connecting everything together, from apps and automations to customer data and reporting.

FeatureEssential PlanAdvanced PlanExpert Plan
Custom objects
AvailableAvailableAvailable
Custom events
AvailableAvailableAvailable
Pre-built reports
AvailableAvailableAvailable
Custom reports
Not AvailableAvailableAvailable
Custom roles
Not AvailableNot AvailableAvailable
SSO & identity management
Not AvailableNot AvailableAvailable
Platform

Customize your plan and get an instant price estimate

Calculate your price

Trusted by over 25k customers

Angelo Livanos
Lightspeed
 
 
 
 
 
 
 
 
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TravelPerk
 
 
Doreen Berard
MOO

Your questions, answered

Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s AI Agent and channels, both of which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips and more. You can include the Proactive Support Plus add-on in any plan from $99/month (additional charges may apply, see below).

Learn more about Intercom pricing

Full Seats

Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

Learn more about seat pricing

Lite Seats

Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the Essential plan.

Learn more about Lite seats

Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s AI Agent and channels, both of which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips and more. You can include the Proactive Support Plus add-on in any plan from $99/month (additional charges may apply, see below).

Learn more about Intercom pricing

Full Seats

Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

Learn more about seat pricing

Lite Seats

Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the Essential plan.

Learn more about Lite seats