Latest posts by Phil Byrne
Need an antidote to long wait times and ticket deflection? Proactive customer support helps your team pre-emptively address known issues before they even arise. Here’s what it is and how to excel at it.
News & Updates 5 min read
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
Marketing 20 min read
Great onboarding is critical for every stage of a customer’s lifecycle – from first-use to activation to longer term engagement. Learn how to craft a comprehensive onboarding strategy for your business.
Product & Design 25 min listen
Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.
Marketing 12 min read
From surveys to video, from reports to walkthroughs, here are the best app integrations to customize your onboarding experience with Intercom
Sales 20 min watch
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
Support 7 min read
If you want customers to stick around, you need to show them how to get the most from your product….
