Phil leads the Customer Education and Advocacy teams at Intercom and is responsible for driving growth through customer content and community. He is also the face of Intercom's in-product onboarding.
Need an antidote to long wait times and ticket deflection? Proactive customer support helps your team pre-emptively address known issues before they even arise. Here’s what it is and how to excel at it.
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
Great onboarding is critical for every stage of a customer’s lifecycle – from first-use to activation to longer term engagement. Learn how to craft a comprehensive onboarding strategy for your business.
Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.