Strategies for providing next-generation service for today’s customers
In our latest “Response Time” interview, we ask Scott Donnelly, Customer Operations Enablement Manager at SiteMinder, which movie robot they’d choose as their AI sidekick, what advice they’d give to their peers in the customer service industry, and more.
AI & Automation 20 min watch
In this month’s Built For You broadcast, we’re introducing a number of updates to our AI-first system that will help you deliver better, faster, more personalized support.
AI & Automation 18 min read
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Christian Sokolowski, Vice President of Customer Support at Rebuy Engine, about the essence of great customer service, what they can do that a bot will never be able to replicate, and more.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Hilary Lawrence, Customer Support Operations Manager at Agorapulse, what they wish people knew about working in customer service, which celebrity would be great at their job, and more.
AI & Automation 26 min watch
Our VP of AI Fergal Reid talks about the recent history of machine learning, why the direction it’s headed in is so relevant to customer service, and how AI customer service systems will need to be built.
