Off Script: Into the future with AI-first Customer Service
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
Strategies for providing next-generation service for today’s customers
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
Customer Service 3 min read
CS leaders, do you want to focus on your own career growth? AI can give you more time for strategy and mentoring. Here’s how.
AI & Automation 16 min read
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Customer Service 25 min watch
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
Customer Service 3 min read
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
AI & Automation 20 min watch
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it.