Customer Service 30 min watch
The Ticket: Evolving your support org to thrive in the AI era
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
Podcasts
Customer Service 16 min watch
The Ticket: Mapping out the first 90 days with AI-first Customer Service
Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.
AI & Automation 24 min watch
Off Script: Into the future with AI-first Customer Service
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
Customer Service 21 min watch
The Ticket: Exploring customer service career paths in the age of AI
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.
Customer Service 25 min watch
The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
AI & Automation 20 min watch
The Ticket: Moment of truth – Fin AI Copilot in practice
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it.
Product & Design 55 min watch
Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
Enzo Avigo, co-founder and CEO of analytics platform June, shares the key learnings from his entrepreneurial journey so far.
Customer Service 16 min watch
Watch our Fin AI Copilot launch event
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
AI & Automation 10 min watch
The Ticket: How Fin AI Copilot changes the game for support teams
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.