Product & Design 31 min watch
The future product canvas
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…
Product & Design 31 min watch
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…
Product & Design 8 min watch
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…
Customer Service 32 min watch
Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…
Product & Design 1 min watch
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Product & Design 1 min listen
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
Product & Design 1 min listen
Joshua Porter is a man with lots of fresh ideas and opinions. In this interview we spoke about many design…
Product & Design 1 min listen
I talked with Ryan Singer from 37signals about design practices, product management, the merits of UX processes, and lots more….
Customer Engagement 1 min watch
Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…
Product & Design 1 min listen
For your product to succeed, you have to understand the mechanisms of value. What’s valuable, and when? A recent post…