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    • Featured in Latest Articles

      What is customer support_ Defining customer support in 2023

      Defining customer support in 2023: Why it’s key to your long-term success

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Customer support just got smarter: A closer look into our new ChatGPT-powered bot

      • Questions about our new AI chatbot, Fin? Catch up with our webinar Q&A

      • 3 takeaways from the Customer Service Quality Benchmark Report 2023

      • Response Time: Vol. 3

      • How AI will change the nature of customer service work

      • See all articles
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  • Customer Service
    • Featured in Customer Service

      How AI will change the nature of customer service work

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • 3 takeaways from the Customer Service Quality Benchmark Report 2023

      • Defining customer support in 2023: Why it’s key to your long-term success

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Why you need a customer support operations team

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      Customer retention strategies: 5 best practices & 6 strategies for low churn

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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      • Listen to our podcasts

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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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      • Listen to our podcasts

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  • News & Updates
    • Featured in News & Updates

      Intercom AI bot

      Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • ​​Customer support just got smarter: A closer look into our newest GPT-powered bot

      News & Updates 59 min watch

      Customer support just got smarter: A closer look into our new ChatGPT-powered bot

    • CX expert Jon Picoult on shaping memories, not just experiences

      Customer Service 27 min watch

      CX expert Jon Picoult on shaping memories, not just experiences

    • Meet Intercom's new AI chatbot Fin

      Customer Service 25 min watch

      Conversation starter: A chat about our groundbreaking new AI chatbot

    • See all podcasts
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  • About Intercom

Scale by Intercom

Business growth begins with better customer relationships

  • Podcasts
  • Videos
  • Authors
Scale by Intercom 30 min listen

Kinzen’s CEO Mark Little on the fight against disinformation

In this disinformation age, troll farms, fake news, and hate speech run amok – and the truth is harder and harder to spot. Can content moderation help us protect online communities from its consequences?

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Customer Engagement 26 min listen

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

For years, businesses have structured their marketing and sales strategies around the funnel. But as we devise better ways to engage with our customers, maybe it’s time we evolve our metaphors, too.

Anna Griffin

Former Chief Marketing Officer, Intercom

Anna Griffin

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 2 min watch

Make the most of every customer interaction with the Engagement OS

What if your entire business was wired to elevate dialogue, build loyalty, and create growth? Meet the Engagement OS.

Anna Griffin

Former Chief Marketing Officer, Intercom

Anna Griffin

Scale by Intercom 27 min listen

Drata’s CEO Adam Markowitz on creating a culture of cyber security

As more and more data gets stored in the cloud, proving that you can protect your customers’ data is not just a nice-to-have – it’s essential.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Scale by Intercom 30 min listen

CX author Dan Gingiss on turning customers into your own salesforce

Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
Intercom Scale - Rebecca Egger

Scale by Intercom 28 min listen

Little Otter’s Rebecca Egger on making mental health care accessible to all

Can digital platforms be the key to finally providing mental health services to children? Rebecca Egger believes so, and joins us to discuss how her company, Little Otter, is helping children access help when they need it.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Sales 39 min listen

Webflow’s Maggie Hott on building a scalable sales team from the ground up

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
Mark Rudden – Scale – Intercom

Sales 31 min listen

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

With the onset of the COVID-19 pandemic, a lot of companies stopped in their tracks and had to rethink everything. Others, however, hit the gas pedal. BrowserStack’s Mark Rudden details their experience.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Scale by Intercom 36 min listen

Gong’s Linda Lin on customer success strategies for moving upmarket

We chat to Gong’s Linda Lin about her strategies for moving upmarket, and how to go about ensuring the right culture internally when dealing with a new breed of customer.

Dee Reddy

Former Podcast Producer, Intercom

Dee Reddy

Anna Murphy

Former Editor, Intercom

Anna Murphy

Scale by Intercom 40 min listen

360Learning’s Joei Chan on embracing innovation as a content marketer

360Learning’s Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.

Dee Reddy

Former Podcast Producer, Intercom

Dee Reddy

Anna Murphy

Former Editor, Intercom

Anna Murphy
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