Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process. Here are three tips for collecting customer feedback quickly and efficiently.
Product & Design 22 min listen
The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder.
Product & Design 5 min read
As Intercom grows, we’re moving into new markets and serving new kinds of customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do.
Product & Design 5 min read
Writing a problem statement can be deceptively hard, requiring a deep understanding of customers and abstract concepts. Here are seven techniques to un-stick yourself as you draft a problem statement.
Marketing 16 min listen
As product-first businesses evolve, so do their product marketing needs. But is there a right way to set up your org for success? We talk to our PMM leaders about product marketing and how we do it at Intercom.
Product & Design 7 min read
At Intercom, we start with the problem. But not every problem is created equal, and solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem.
Product & Design 2 min read
Building great product requires making great decisions, fast. We’ve thought a lot about how to ensure we keep making good decisions as we grow – learn about our latest decision-making framework here.
Product & Design 4 min read
How do you help your team focus and make meaningful progress, so that at the end of the week, there is a shared feeling of accomplishment? We use a simple framework to make sure everyone is doing high-impact work.
Product & Design 6 min read
Daniel Kahneman’s famous book ‘Thinking, Fast and Slow’ offers a useful metaphor for how product managers can navigate a wide range of different, competing tasks.
Product & Design 30 min listen
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
