Strategy over speed: How video games prepared me for life as a product manager
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game…
Optimizely’s Claire Vo on the power of product experimentation
If you ask Claire Vo to describe product managers with one adjective, it’s greedy. It’s a term that…
Builder beware: marketing tension in product-first companies
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first…
Do more with Intercom: 5 new apps for seamless workflows
Building a platform is something we have been passionate about at Intercom from the start. From very early…
What we shipped: 7 new features to help you automate, streamline and customize your Messenger
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient….
How to make product improvements
Kaizen is the philosophy of continuous improvement. Web businesses searching for product market fit think they can follow…
Square’s Rohini Pandhi on spotting and solving customer problems
Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or…
Your engineering processes need to solve real problems
I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled…
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to…