Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
Product & Design 10 min read
Many of us have seen improv comedy before, a form of theatre where the dialogue, action and characters are created…
Product & Design 29 min listen
If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind.
Product & Design 4 min read
How do you help your team focus and make meaningful progress, so that at the end of the week, there is a shared feeling of accomplishment? We use a simple framework to make sure everyone is doing high-impact work.
Product & Design 9 min read
The entire SaaS business model is dependent on people using your product consistently over time. Here’s how you can measure and score engagement for your product.
Product & Design 30 min listen
I hosted a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what’s on the horizon for bots, messengers and apps in 2019.
Product & Design 7 min read
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and…
Product & Design 29 min listen
Claire Vo, VP of Product Management at Optimizely, shares her tips for running product experiments at scale and explains why it’s crucial to make sure everyone in your organization has access to and can learn from their results.
Product & Design 23 min watch
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…