Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
At Intercom, we start with the problem. But not every problem is created equal, and solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem.
Product & Design 2 min read
Building great product requires making great decisions, fast. We’ve thought a lot about how to ensure we keep making good decisions as we grow – learn about our latest decision-making framework here.
Product & Design 4 min read
How do you help your team focus and make meaningful progress, so that at the end of the week, there is a shared feeling of accomplishment? We use a simple framework to make sure everyone is doing high-impact work.
Product & Design 6 min read
Daniel Kahneman’s famous book ‘Thinking, Fast and Slow’ offers a useful metaphor for how product managers can navigate a wide range of different, competing tasks.
Product & Design 30 min listen
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
Product & Design 7 min read
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
Product & Design 10 min read
Many of us have seen improv comedy before, a form of theatre where the dialogue, action and characters are created…
Product & Design 29 min listen
If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind.
Product & Design 9 min read
The entire SaaS business model is dependent on people using your product consistently over time. Here’s how you can measure and score engagement for your product.
