Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and a bunch of PC games. I would play video games for hours…
News & Updates 4 min read
Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve…
News & Updates 4 min read
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want…
Product & Design 5 min read
Kaizen is the philosophy of continuous improvement. Web businesses searching for product market fit think they can follow this philosophy…
Product & Design 5 min read
I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with…
Product & Design 10 min read
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
Product & Design 6 min read
One of the first things that struck me when I started working at Intercom was the culture of transparency and…
News & Updates 5 min read
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way…
Product & Design 3 min read
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
