Product & Design 4 min read
Asking customers what you want to hear
There is nothing more insightful than learning how to improve your business directly from your customers. The challenge is asking…
Product & Design 4 min read
There is nothing more insightful than learning how to improve your business directly from your customers. The challenge is asking…
Product & Design 3 min read
Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before…
Customer Service 4 min read
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Customer Service 4 min read
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Customer Service 3 min read
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Product & Design 2 min read
A closed beta is an excellent feedback loop. It lets you see what works well in your application, and it…
Product & Design 6 min read
Private betas are great for controlling access to a product as you tweak it. They work best when your product…
Product & Design 2 min read
I use the above graph to pick what features to add or improve based on how many customers use them,…