It has been a year of extraordinary growth at Intercom and here at Inside Intercom. Here is a collection of highlights and insights from 2018, from our blog posts to our books, our podcast to our microsites.
News & Updates 40 min watch
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
Sales 6 min read
What worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team.
News & Updates 6 min read
We completely rethought how a messenger designed for business should work, and we believe this represents a new dawn for the Messenger as the primary way internet businesses will communicate.
Customer Engagement 35 min listen
What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the advice of growth expert and Andreessen Horowitz general partner Andrew Chen.
Engineering 15 min read
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…