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News & Updates 10 min read

2018 on Inside Intercom

It has been a year of extraordinary growth at Intercom and here at Inside Intercom. Here is a collection of highlights and insights from 2018, from our blog posts to our books, our podcast to our microsites.

Lead Editor, Intercom

Davin O'Dwyer

Lead Editor, Intercom

Fiona Lee

News & Updates 40 min watch

Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.

Director of Content, Intercom

John Collins

Engineering 15 min read

We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here I explain its three pillars.

Senior Director of Engineering, Intercom

Rich Archbold