AI & Automation

Our latest articles and podcasts about artificial intelligence and how it's transforming customer service

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

@destraynor

Former Editor, Intercom

Adam Risman

@adamrisman

Former Editor, Intercom

Anna Murphy

Former Principal Product Marketing Manager, Intercom

Annie Berrones

@annieberrones

Principal Editor, Intercom

Beth McEntee

Senior Knowledge Manager

Beth-Ann Sher

Former Senior Product Marketing Manager

Bob Wallis

Senior Director, Human Support, Intercom

Bobby Stapleton

VP Product, Intercom

Brian Donohue

@brian_donohue