Strategies for providing 24/7 support for today’s customers
Support 6 min read
Designing a product like Answer Bot, which sets out to improve and optimize the support experience, benefited massively from the input of the Customer Support team – and to help train Answer Bot, we curated a list of 100 answers
Support 3 min read
The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team. …
Support 16 min listen
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
Sales 13 min read
In our official live chat guide for businesses in 2018, learn why every business can benefit from live chat today and how to make live chat a part of your sales, marketing and customer service strategy.
Support 6 min read
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
News & Updates 3 min read
Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business. Here are 3 ways it can save time for Support teams.
Support 5 min read
“If you can’t measure it, you can’t manage it,” as Peter Drucker put it. But that approach doesn’t just apply…
Support 7 min read
Our customers often ask us how they can run an excellent customer support operation. One of the most frequently asked…
Growth 19 min watch
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about…
