Strategies for providing 24/7 support for today’s customers
Support 5 min read
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Support 27 min listen
Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Support 7 min read
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Support 13 min read
A well-maintained knowledge base helps your customers find success. Here are 10 practical and easy ways to keep your help center always up to date.
Support 30 min listen
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
News & Updates 6 min read
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Support 6 min read
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
Support 4 min read
Part of the ritual of eating a meal in a good restaurant is the waiter asking if you’re enjoying your…
Growth 33 min listen
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back…