News & Updates 6 min read
Announcing three brand new features to help scale your support
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Support
Strategies for providing 24/7 support for today’s customers
Support 6 min read
Key strategies to successfully scale your customer support team
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
Support 4 min read
The art of the customer follow-up and delightful customer service
Part of the ritual of eating a meal in a good restaurant is the waiter asking if you’re enjoying your…
Growth 33 min listen
Guru’s Rick Nucci on using automation to scale your customer experience
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back…
Support 5 min read
How to maintain high quality conversations with your customers at scale
Building great relationships with your customers and offering them world-class support depends on a lot of things, but one of the most important is the quality of the conversations you have with them.
Product & Design 4 min read
Stars in their eyes – why we changed our emoji ratings
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Support 7 min read
Onboarding for business: How to help groups of users find success
When designing onboarding for business you’re not onboarding a single user, but entire groups of people at a company. Here are some tips on how to onboard groups of users.
Marketing 6 min read
How we use bots at Intercom
We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Maybe you wonder if we…
Support 14 min watch
5 lessons learned from growing a support team
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
