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  • Latest Articles
    • Featured in Latest Articles

      Checklists onboard engage

      Introducing Checklists: The fastest way to turn signups into superusers

      Zoe Sinnott

      Senior Product Manager, Intercom

      Zoe Sinnott
    • Editors picks

      • Reinventing our wheel: The vision behind Intercom’s new Messenger

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • The future of learning: Meet the edtech companies leading the way

      • Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

      • MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Support
    • Featured in Support

      How do customers want to talk to businesses? Our new survey reveals what you need to know

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

      • Announcing even more ways to support your customers: Here’s what’s new at Intercom

      • See all articles
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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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      • Listen to our podcasts

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  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
    • Watch and listen

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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      G2 Winter Reports

      Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      Kate Sugrue

      Principal Customer Advocacy Manager, Intercom

      Kate Sugrue
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Built for you: Tooltips, new support languages, personalized posts, and much more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Product & Design 22 min listen

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

    • Growth 34 min listen

      The future of learning: Meet the edtech companies leading the way

    • Product & Design 16 min listen

      MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

    • See all podcasts
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  • About Intercom

Support

Strategies for providing 24/7 support for today’s customers

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Support 12 min read

How to implement live chat support for the best customer experience

Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.

Declan Ivory

VP of Customer Support, Intercom

Declan Ivory
Intercom email complements support strategy

Support 4 min read

We’ve got mail: Introducing Intercom email features to complement your customer support strategy

Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the quantity of emails landing in customer inboxes grows, so do customer expectations. 

Ashley Dawson

Product Marketing Manager at Intercom

Ashley Dawson

Support 6 min read

The evolving philosophy behind ticketing systems at Intercom

At Intercom, we believe customer service is changing fundamentally, and we’re building a product that fits the landscape of modern…

Jamie Hill

Staff Product Manager, Intercom

Jamie Hill
Knowledge base (1)

Support 13 min read

Upgrade your self-serve support offering with these knowledge base best practices

A well-crafted knowledge base helps your customers find success so that they don’t have to reach out to your team. Here are our best practices.

Liam Keegan

Senior Lifecycle Marketing Manager, Intercom

Liam Keegan
Drive retention from customer support with 4 easy steps

Support 4 min read

Drive retention from customer support with 4 easy steps

Customer retention has never been more critical to business success as it is today. But what makes a support experience worthy of loyalty? Here are four areas where you can supercharge your strategy.

Lauren Cassidy

Former Editor, Intercom

Lauren Cassidy

Support 10 min read

Defining customer support in 2023: why it’s key to your long-term success

Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.

Declan Ivory

VP of Customer Support, Intercom

Declan Ivory
supporting customers in-context

Support 7 min read

In-context or out of touch: The future of online customer service

Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.

Lauren Cassidy

Former Editor, Intercom

Lauren Cassidy
In-context support guide announcement

News & Updates 2 min read

Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

When it comes to support, context is king. Learn how to drive bottom-line impact with in-context support in our new guide.

Zara Burke

Principal Editor, Intercom

Zara Burke
How to boost support team efficiency

Support 9 min read

4 ways your support team can boost efficiency and do more with less

How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.

Anna Murphy

Former Editor, Intercom

Anna Murphy
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