Strategies for providing 24/7 support for today’s customers
Scale by Intercom 9 min read
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Scale by Intercom 10 min read
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Scale by Intercom 9 min read
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Scale by Intercom 9 min read
What does quality support actually look like? We partnered with Klaus to survey hundreds of support leaders and get a deeper understanding of how they define, measure, and improve “quality”. Here’s what we learned.
Support 9 min read
Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.
Support 14 min read
Scale your support without scaling your costs – empower customers to self-serve and provide them with the fast answers they need, when they need them.
Scale by Intercom 7 min read
Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, explains why creating value for your customers is the key to growing your business.
Support 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
News & Updates 1 min read
Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.