Customer Service 1 min read
Response Time: Vol. 43
In our latest “Response Time” interview, we ask Lauren Gilbert, Senior Customer Happiness Manager at Memberful, about the most valuable thing working in customer service has taught them, and more.
Customer Service
Strategies for providing next-generation service for today’s customers
AI & Automation 15 min read
Gaming support economics: A guide to maximizing ROI in the AI agent era
Discover how an AI agent can take your gaming support to the next level. This comprehensive guide explains how AI breaks the speed-quality-cost triangle and helps you deliver exceptional player experiences that boost retention and revenue.
Customer Service 2 min read
Response Time: Vol. 42
In our latest “Response Time” interview, we ask Harry Spence, Director of Customer Support at ScreenCloud, about what he can do that a bot will never be able to replicate, and more.
Customer Service 45 min watch
An AI-first approach: How RB2B created a lean, scalable support system
RB2B’s Robb Clarke details how implementing Fin AI Agent created a scalable support system that now resolves 65% of inquiries automatically – saving the team 132+ hours monthly.
Customer Service 4 min read
Response Time: Vol. 41
In our latest “Response Time” interview, we ask Ehsan Rishat, Head of Customer Success at REsimpli, about his greatest productivity hack, the most valuable thing about working in support, and more.
AI & Automation 7 min read
Transform gaming support: Give every player VIP-level service with Fin
Discover how Intercom’s next-gen customer service AI agent Fin delivers VIP-level gaming support at scale, boosting player engagement and revenue while maintaining compliance.
Customer Service 30 min watch
Navigating a new era of AI-first customer service
Intercom support leaders break down key insights from Intercom’s 2025 Customer Service Transformation Report, exploring how AI is reshaping support teams, driving efficiency, and elevating customer experiences.
Customer Service 38 min listen
Why Anthropic chose Fin to transform their customer support
Emily Lampert, Head of Product Support at Anthropic, discusses why Anthropic chose to partner with Intercom and how they balance automation with human expertise.
Customer Service 4 min read
Trust issues: How to help customers believe your AI agent
Struggling with customers not believing your AI agent even when it’s correct? You’re not alone. Here are some tips to help foster stronger trust in AI-powered support.
