Support

Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.

Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the quantity of emails landing in customer inboxes grows, so do customer expectations. 

At Intercom, we believe customer service is changing fundamentally, and we’re building a product that fits the landscape of modern…

A well-crafted knowledge base helps your customers find success so that they don’t have to reach out to your team. Here are our best practices.

Customer retention has never been more critical to business success as it is today. But what makes a support experience worthy of loyalty? Here are four areas where you can supercharge your strategy.

Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.

Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.

How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.