Growth 2 min read
What is customer cohort analysis?
Customer cohort analysis is the act of looking at a group of people based on their shared characteristics to better analyze their behaviors over a specific period of time.
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Growth 2 min read
Customer cohort analysis is the act of looking at a group of people based on their shared characteristics to better analyze their behaviors over a specific period of time.
Growth 8 min read
Customer relationship management (CRM) refers to technology that helps companies build authentic, meaningful relationships with customers and prospective customers.
Growth 3 min read
First contact resolution (FCR) is an important metric that tracks how often your customers’ queries are resolved after their first interaction with support.
Growth 3 min read
Customer onboarding welcomes customers to your product or service, helps them get acquainted with your features, and sets them up for long-term success.
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A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content, but hasn’t yet engaged with sales
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Explore the differences between a help desk and a service desk, and see how both provide customer service for internal and external customers.
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Before a customer buys from your brand, they will go on their own journey to the path to purchase. It’s important to understand that experience.
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Find out how call centers work, how technology helps them operate efficiently, and how they contribute to customer service and the customer experience.
Growth 2 min read
Customer lifetime value (CLV, or CLTV) represents the total estimated amount a customer spends on your company in a lifetime.