Customer Engagement 31 min listen
Shopify’s Hana Abaza on sales and marketing
Hana is Head of Marketing for Shopify Plus, the ecommerce platform’s upmarket offering for high-volume, fast growing businesses, which include…
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Customer Engagement 31 min listen
Hana is Head of Marketing for Shopify Plus, the ecommerce platform’s upmarket offering for high-volume, fast growing businesses, which include…
Engineering 12 min read
As an Engineering Manager it’s not always obvious where to allocate time for maximum impact. Time spent in 1:1 discussion…
Customer Service 7 min read
One of the unavoidable realities of working in customer support is having to deal with people who are upset. Learning how to handle these situations will help you not only defuse angry customers but also keep your cool.
Product & Design 16 min read
Customer feedback is key for understanding customer needs and shaping product roadmaps, but how do you go about gathering and analyzing it? This in-depth guide explains everything you need to know.
Product & Design 14 min read
The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying….
Product & Design 30 min listen
When I joined Intercom, we were tiny: about 50 people. We’ve grown to over 600. Over that period, we’ve made many, many mistakes – some big and some small.
Product & Design 11 min read
Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised.
Product & Design 46 min listen
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.
Product & Design 13 min read
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…