Customer Service 25 min watch
Leonard Berry and the eternal pursuit of service excellence
Legendary Professor Leonard Berry joins us to talk about his book ‘On Great Service’ and his framework for improving service quality.
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Product & Design 22 min listen
Intercom’s Jane Honey on perfecting career paths for product management
The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder.
AI & Automation 58 min listen
AI in the designer’s toolbox: Shaping the future with ChatGPT
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
AI & Automation 41 min watch
Intercom on Product: Product strategy in the age of AI
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
News & Updates 30 min listen
2022 in review: Highlights from this year’s best conversations
A digest of the year’s Inside Intercom podcast with noteworthy insights, business learnings, and reflections from this year’s guests.
Customer Service 6 min read
Is your support team encountering these 5 challenges? It could be a workload management problem
As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.
AI & Automation 60 min watch
The GPT effect: A new era of customer service
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
AI & Automation 8 min read
Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns
No company can afford to take risks with customer data. Here, we’ll cover the most important things to understand around how AI chatbots are affecting data security and privacy across industries, and the way we’re approaching these issues when it comes to Fin.
Customer Service 6 min read
Response Time: Vol. 5
In our latest “Response Time” interview, we ask Mara Vicente, VP, Customer Solutions at Pipedrive, about where she gets her support leadership news, what words make her skin crawl, how she’d explain her job to an alien, and more.
