Product & Design 26 min listen
Box’s Jeetu Patel on becoming a platform company
As Box’s Chief Product Officer Jeetu Patel sees it, they’ve grown from apps into platform companies – finding new ways…
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Product & Design 26 min listen
As Box’s Chief Product Officer Jeetu Patel sees it, they’ve grown from apps into platform companies – finding new ways…
Engineering 7 min read
At Intercom, we have a few values that underpin our engineering culture – moving fast but optimizing for the long…
Customer Service 31 min listen
Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or try and get to the root cause by building or improving a product.
Product & Design 36 min watch
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
Engineering 7 min read
Developing APIs to support developers building on top of our fast growing products comes with a lot of challenges. At Intercom, we have now introduced API versioning to enable us to improve and iterate on our platform more dynamically and safely.
Product & Design 23 min listen
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Product & Design 32 min listen
A UX designer by trade, he is regularly publishing detailed onboarding teardowns of everything from productivity tools like Asana and Trello…
Product & Design 34 min listen
Jump three-plus years forward to today, and we’ve more than 300 team members, 17,000 customers and 100,000 monthly active users….
Product & Design 42 min listen
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unique upbringing, her journey to a career in design and how she’s built her team in San Francisco.