Product & Design 23 min listen
Mind the Product’s Janna Bastow on building product roadmaps
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
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Product & Design 23 min listen
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Product & Design 30 min listen
As businesses recover from the pandemic and new opportunities arise, what exactly should your next move look like?
Customer Engagement 7 min read
When building your products, the security and privacy of your customers’ data needs to be a top priority. And that…
News & Updates 3 min read
Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…
Product & Design 42 min listen
Currently Director of Product Design at Facebook, Margaret oversees UX for all of the company’s ad products (mobile alone is a $2.9-billion business). She previously…
Product & Design 10 min read
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Customer Engagement 30 min listen
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they’re building a less disruptive communication platform, and how they’re reinventing the B2B sales and marketing playbook.
Customer Service 30 min listen
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
Engineering 10 min watch
If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…