Product & Design 25 min listen
Inside Intercom New York startup panel
And how do you scale customer support in a two-sided marketplace? At the recent New York stop of our Inside…
Product & Design 25 min listen
And how do you scale customer support in a two-sided marketplace? At the recent New York stop of our Inside…
Customer Service 12 min watch
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Product & Design 34 min listen
If you’re not already familiar with Julie from her must-read essays on Medium, you surely know her work. Now in year…
Product & Design 20 min listen
At the recent Paris stop of our Inside Intercom World Tour, I brought founders from a few of our favorite…
Engineering 36 min listen
Poornima’s the founder of Femgineer, an education startup helping tech professionals advance their careers and build great product, while promoting inclusivity…
Product & Design 36 min watch
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
Product & Design 1 min watch
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…
Product & Design 22 min listen
At the first stop of our Inside Intercom World Tour, in front of a sellout crowd at The Boiler House…
Product & Design 33 min listen
Working alongside Harvard Business School professor Clay Christensen, Dr. Genichi Taguchi, and other scholars, he and his colleagues at The…