Product & Design 10 min watch
Understanding your users’ mental model
If you want to understand how someone thinks your product works, give them a pencil and ask them to draw…
Product & Design 10 min watch
If you want to understand how someone thinks your product works, give them a pencil and ask them to draw…
Product & Design 34 min listen
Today, as a General Partner at Index Ventures, the former Head of Product at Dropbox is helping a new generation…
Product & Design 32 min listen
A UX designer by trade, he is regularly publishing detailed onboarding teardowns of everything from productivity tools like Asana and Trello…
Engineering 30 min listen
Darragh joined Intercom in early 2012 as a product engineer and our second outside hire. Fast forward to today, and he’s…
Product & Design 15 min watch
Our story begins in 1950 in Minneapolis, Minnesota, when five brothers sat around a conference room table trying to build…
Engineering 10 min watch
If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…
Product & Design 35 min listen
Michael is the CEO at Trello, the beloved visual collaboration tool that now has more than 16 million users. Trello…
Product & Design 30 min listen
Val Head is aiming to change that. A designer specializing in web and UI animation, Val is both a speaker…
Product & Design 11 min watch
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our…