Product & Design 13 min watch
Your onboarding has a shelf life
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Product & Design 13 min watch
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Product & Design 44 min listen
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 10 min watch
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
Product & Design 12 min watch
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…
Product & Design 47 min listen
The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles,…
Customer Engagement 27 min listen
Ann has been writing and consulting on content marketing for almost 20 years, and was one of the first practitioners…
Product & Design 59 min watch
Design is in the midst of continual change, so it’s increasingly rare to hear from those who have gone the…
News & Updates 44 min listen
With several billion dollar investments under their belts, Mamoon (SocialCapital) and Ethan (Bessemer Venture Partners) are two of Silicon Valley’s most…
News & Updates 44 min listen
Bessemer have invested in billion dollar companies such as Pinterest and LinkedIn, while Ethan himself has led investments in Twitch,…