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Latest posts by Sara Yin

Sales 5 min read

How live chat increases conversion rates

For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? These live chat stats will show you the conversion power of messaging.

Senior Editor, Intercom

Sara Yin

Sales 1 min read

We’ve spent the past few years thinking deeply about what chatbots are good and bad for. Here’s our light-hearted take on when to use a chatbot, and when to leave things to the emotional intelligence experts, humans.

Senior Editor, Intercom

Sara Yin