
Where chatbots are headed
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
Latest posts by Sara Yin
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
Marketing 7 min read
The sky’s the limit with how you customize a bot for your website, and with Custom Bots all it takes is an idea and a few minutes.
Marketing 8 min read
There are few functions where the phrase “the more things change, the more they stay the same” rings truer than…
Marketing 1 min read
“Personalized messaging” is one of the most overused phrases in marketing today. To some, it’s a matter of voice and…
Sales 1 min read
At Intercom, we’ve spent years learning first hand the benefits – and challenges – of making it incredibly easy to…
Marketing 4 min read
It’s easy to forget how much those of us in B2B SaaS companies ask of our potential customers. We’re not…
News & Updates 4 min read
At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…
Marketing 3 min read
Too often a new logo is seen as the antidote to real company issues, like churn or stagnation. Logos are…
Marketing 27 min listen
Ann has been writing and consulting on content marketing for almost 20 years, and was one of the first practitioners…
Support 5 min read
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…