AI & Automation 6 min read
Embracing complexity: Designing our Custom Bot builder
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
AI & Automation 6 min read
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
News & Updates 25 min watch
This week we launched Custom Bots, a powerful new way to build completely customizable chatbots that work right in the…
AI & Automation 31 min listen
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
AI & Automation 8 min read
Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on…
AI & Automation 3 min read
How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.
Product & Design 31 min listen
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
Product & Design 8 min read
When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly…
News & Updates 4 min read
Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our…
Product & Design 6 min read
2016 was the year of conversational design. Everywhere we looked, conversational UIs were breaking out of messaging apps and into…