Customer Service 7 min read
Understanding the customer success pyramid
Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…
Customer Service 7 min read
Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…
Product & Design 5 min read
Any word can be powerful, but names are transformative. A good product name gives that product a certain shape —…
News & Updates 7 min read
At Intercom we have always been very opinionated about bots and what they can and can’t do. Today we’re launching…
Product & Design 5 min read
Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot…
AI & Automation 5 min read
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…
Product & Design 36 min listen
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
Product & Design 5 min read
2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…
Product & Design 5 min read
A common refrain in discussions over the future of mobile is that “eventually, all mobile apps will be iOS or…
Product & Design 8 min read
Messaging looks set to disrupt the computing landscape but not for any of the reasons you might expect. Chat’s threaded…