What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.
Support 7 min read
The latest features in Intercom have greatly improved our Support team’s efficiency and ability to tackle gnarly customer questions. Here are the results we’ve seen.
Support 9 min read
We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.
Scale by Intercom 6 min read
Support leaders are often asked to make tough tradeoffs between customer experience and efficiency. But if you want support to positively impact revenue, you need to invest in both.
Scale by Intercom 8 min read
Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward.