conversational support | Inside Intercom

Efficiency versus customer experience – why support leaders shouldn’t have to choose

Customer experience versus efficiency – why support leaders shouldn’t have to choose

Support leaders are often asked to make tough tradeoffs between customer experience and efficiency. But if you want support to positively impact revenue, you need to invest in both.

Kaitlin Pettersen

Global Director of Customer Support, Intercom

Scale by Intercom 8 min read

Your next wave of growth will come from conversational relationships

Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward.

Karen Peacock

Chief Executive Officer, Intercom