Self-serve support is key to being able to provide personal support at scale, combining powerful technology and the knowledge and expertise of your team to make it possible to offer what feels like a one-to-one support experience to every customer. Here are some proven ways to leverage it to boost the bottom line for your business.
Support 12 min read
The speed and savings of automated customer service can change the game for your business – as long as you maintain a thoughtful, personal approach. See how we balance automation and personalization.
Support 13 min read
As your customer base expands globally, don’t let your support strategy fall behind. We surveyed top support leaders to learn their best practices for global customer support.
Support 16 min read
A well-crafted knowledge base helps your customers find success so that they don’t have to reach out to your team. Here are our best practices.
News & Updates 7 min read
Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions through a conversational approach.
Support 8 min read
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
Support 14 min read
Scale your support without scaling your costs – empower customers to self-serve and provide them with the fast answers they need, when they need them.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Scale by Intercom 7 min read
Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, explains why creating value for your customers is the key to growing your business.
Scale by Intercom 9 min read
Customer expectations are rising, but is your team adapting to meet them? We talked to support leaders from HubSpot, Stripe, and Productboard to learn how they’re bridging the customer expectation gap.