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  • Latest Articles
    • Featured in Latest Articles

      Checklists onboard engage

      Introducing Checklists: The fastest way to turn signups into superusers

      Zoe Sinnott

      Senior Product Manager, Intercom

      Zoe Sinnott
    • Editors picks

      • Reinventing our wheel: The vision behind Intercom’s new Messenger

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • The future of learning: Meet the edtech companies leading the way

      • Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

      • MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

      • See all articles
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      • Watch our videos

  • Support
    • Featured in Support

      How do customers want to talk to businesses? Our new survey reveals what you need to know

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

      • Announcing even more ways to support your customers: Here’s what’s new at Intercom

      • See all articles
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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      G2 Winter Reports

      Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      Kate Sugrue

      Principal Customer Advocacy Manager, Intercom

      Kate Sugrue
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Built for you: Tooltips, new support languages, personalized posts, and much more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Product & Design 22 min listen

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

    • Growth 34 min listen

      The future of learning: Meet the edtech companies leading the way

    • Product & Design 16 min listen

      MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

    • See all podcasts
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  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

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New at Intercom video
News & Updates 52 min watch

Catch up with New at Intercom, our fall product launch event

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.

Niamh O'Connor

Brand Editor, Intercom

Niamh O'Connor
Karen New at Intercom event

News & Updates 70 min watch

New at Intercom uncut: Watch our entire virtual launch event

Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.

Niamh O'Connor

Brand Editor, Intercom

Niamh O'Connor
Paul Adams Surveys

News & Updates 7 min watch

New at Intercom: 5 highlights from our virtual launch event

That’s a wrap on New at Intercom, our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products.

Alyssa Smrekar

VP of Corporate Marketing, Intercom

Alyssa Smrekar

News & Updates 2 min watch

Make the most of every customer interaction with the Engagement OS

What if your entire business was wired to elevate dialogue, build loyalty, and create growth? Meet the Engagement OS.

Anna Griffin

Former Chief Marketing Officer, Intercom

Anna Griffin
Karen Peacock at the Fortune Brainstorm Tech conference

News & Updates 45 min watch

Lessons from the boardroom: Karen Peacock on leadership

Our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment. Discover her insights here.

Davin O'Dwyer

Senior Managing Editor, Intercom

Davin O'Dwyer

News & Updates 3 min watch

How Hiyacar is building a community with Intercom

Peer-to-peer car sharing service Hiyacar has made its service free to NHS workers and other key individuals providing COVID-19 relief. Learn how they’ve managed close to 100,00 conversations with their customers in the past two years using Intercom.

Amanda Connolly

Editor, Intercom

Amanda Connolly
Apps in Intercom Inbox

News & Updates 1 min watch

Announcing our new, customizable Inbox – now with apps

Today, we’re announcing our reimagined Inbox, which you can customize with apps to work exactly the way you want to.

Ashley Hanson

Former Senior Product Marketing Manager, Intercom

Ashley Hanson

News & Updates 1 min watch

Accelerate your sales cycle with our Microsoft Outlook calendar app for Intercom

With the Intercom app for the Microsoft Outlook calendar, you can schedule sales meetings automatically – reducing friction in your funnel, limiting chances for drop off and accelerating your sales cycle.

Ashley Hanson

Former Senior Product Marketing Manager, Intercom

Ashley Hanson

News & Updates 1 min watch

Optimize with Operator: Work smarter with automation and bots

Introducing our new product tours playlist, bringing our automation and bot-related video content together in one place so when you’re ready to get started with automation at Intercom, you can easily find the right bot for your business needs with Operator.

Danielle Swanser

Product Education Producer, Intercom

Danielle Swanser

News & Updates 1 min watch

Seamlessly sync deals, leads and conversations with the new Pipedrive app for Intercom

With the Pipedrive app, you can now create deals in Pipedrive as you capture and qualify leads in Intercom, view details about a lead’s Pipedrive deal right in your Intercom inbox, and automatically send conversations with a lead in Intercom to their profile in Pipedrive

Ashley Hanson

Former Senior Product Marketing Manager, Intercom

Ashley Hanson
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