Product & Design 6 min read
B2B vs B2C product management: How different are they really?
Product management varies a lot from company to company, but how big is the gap between B2B and B2C? We explore the differences and similarities.
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Product & Design 6 min read
Product management varies a lot from company to company, but how big is the gap between B2B and B2C? We explore the differences and similarities.
Product & Design 55 min watch
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
News & Updates 9 min read
The Intercom Content Team presents the highlights of 2022 on the Inside Intercom blog and podcast, from our special series to our documentary podcasts, and more.
Customer Service 9 min read
The Intercom Content Team presents the highlights of 2023 on the Intercom blog and podcast, from the frontlines of the AI transformation in CS.
Growth 25 min watch
Behnam Tabrizi discusses how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.
Product & Design 5 min read
Intercom is built on principles. Defining and distilling these principles has been one of the biggest contributors to our ability to consistently build great products at scale – we hope you find them as useful as we have.
Product & Design 5 min read
Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools…
Product & Design 6 min read
Designing a product is a balancing act. At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs.
Customer Service 16 min read
At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they started. As AI transforms customer support, how can teams unlock new opportunities for a more personal connection with their customers?