Customer Service 12 min watch
Who are you building for?
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
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Customer Service 7 min read
Design principles: insights are not about analytics
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Customer Service 20 min watch
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.
Customer Service 2 min read
Response Time: Vol. 24
In our latest “Response Time” interview, we ask David Henderson, CEO of Tubular, about the strangest thing a customer has ever asked them, which celebrity would be great at their job, and more.
Customer Service 7 min read
Response Time: Vol. 11
In our latest “Response Time” interview, we ask Kinga Superson, Customer Support Team Lead at Growbots, about their best and worst customer service experiences, the words that make their skin crawl, and more.
Customer Service 2 min read
Response Time: Vol. 19
In our latest “Response Time” interview, we ask Will Yates, Co-founder of ttagz, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more.
AI & Automation 58 min listen
2023 in review: Highlights from this year’s best conversations
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.
Customer Service 7 min read
Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success
Typeform’s Senior Director of Customer Success Christine Werner outlines the importance of understanding your customers’ needs and desired outcomes, and how to create blueprints to help them succeed.
Customer Service 5 min read
Response Time: Vol. 22
In our latest “Response Time” interview, we ask Agnieszka Popławska, Customer Success Team Lead at Calamari, about their greatest productivity hack, and more.