Customer Service 32 min listen
Talking user onboarding with Samuel Hulick
Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…
Strategies for providing next-generation service for today’s customers
Customer Service 32 min listen
Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…
Customer Service 5 min read
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
Customer Service 5 min read
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Customer Service 2 min read
We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…
Customer Service 4 min read
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Customer Service 1 min read
The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…
Customer Service 5 min read
Much has already been said about the importance of getting users, and about converting and retaining them. However, most of…
Customer Service 3 min read
The most effective messages we see in Intercom either educate or persuade customers. Let’s talk about why they work. If…