Strategies for providing next-generation service for today’s customers
Customer Service 24 min watch
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like.
Customer Service 4 min read
Our new reporting features allow you to get clear, actionable insights into the performance of your entire support organization.
Customer Service 30 min watch
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality.
Customer Service 2 min read
Do you want to be the company making your customers relive the old days of support, or the one delighting them with a futuristic support experience?
Customer Service 5 min read
In our latest “Response Time” interview, we ask Agnieszka Popławska, Customer Success Team Lead at Calamari, about their greatest productivity hack, and more.
Customer Service 27 min watch
“Be the Spark” author Simon T. Bailey shares insights on how companies can embody the principles of platinum service to create customers for life.
Customer Service 2 min read
Unlock global customer support with Intercom’s AI chatbot, Fin, now offering multilingual capabilities in 45 languages.
Customer Service 16 min read
At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they started. As AI transforms customer support, how can teams unlock new opportunities for a more personal connection with their customers?
Customer Service 2 min read
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.