Customer Service 8 min read
Why you should provide VIP customer support
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
Strategies for providing next-generation service for today’s customers
Customer Service 8 min read
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
Customer Service 1 min read
Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the…
Customer Service 5 min read
Knowing precisely what you want to achieve from a message before you send it is key. Not only to crafting…
Customer Service 3 min read
When accounting software startup ProfitBooks grew to more than 1,000 customers in a matter of weeks, things got hectic. Like…
Customer Service 5 min read
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Service 4 min read
What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…
Customer Service 9 min read
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Customer Service 5 min read
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…