Customer Engagement 9 min read
Best practices for designing effective and engaging surveys
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.
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Customer Engagement 9 min read
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.
Customer Engagement 4 min read
We’ve never been 100% comfortable with the phrase content marketing at Intercom. In the space of five years content marketing…
Customer Engagement 36 min listen
Our second Built For You panel talk through the process of building Series, from cross-team collaboration to beta-testing your way towards operational excellence. If you’ve ever wondered how all the pieces tie together in a major launch that’s rooted in customer feedback, this is the episode for you.
Customer Engagement 7 min read
Sharing the insights of the entire Intercom team has always been one of the core principles of this blog. If…
Customer Engagement 30 min listen
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
Customer Engagement 35 min listen
A very special panel with some of our R+D team members – we hear how conversations with our customers have shaped our product.
Customer Engagement 47 min listen
“Home is where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and…
Customer Engagement 31 min listen
If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and…
Customer Engagement 5 min read
Advertising legend David Ogilvy said nobody should have anything to do with marketing until they’ve read Scientific Advertising seven times….