Customer Engagement 38 min listen
SalesLoft’s Sydney Sloan on championing the customer experience
There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney Sloan’s universe.
Customer Engagement 38 min listen
There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney Sloan’s universe.
News & Updates 40 min watch
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
AI & Automation 28 min listen
Conversational bot technology helps businesses go beyond human limits to connect with more prospects and customers. See how we can implement chatbots in a thoughtful way that elevates the customer experience.
Product & Design 35 min listen
Jake Knapp is a UX designer and author best known for creating the design sprint process at Google. He explains how the powerful framework behind design sprints can be applied to our everyday work.
Customer Engagement 37 min listen
Marketing and sales may employ different tactics, but their goal should be singular: help the company sell its product. We discuss how sales and marketing should work together to form a single revenue plan.
Customer Service 19 min watch
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about…
Product & Design 29 min listen
When Kate Aronowitz and Vanessa Cho were in college in the ’90s, coursework didn’t even exist for their future careers. Two decades later, these two women are blazing trails in design leadership.
Product & Design 25 min watch
We live in interesting times. Everything is changing rapidly around us, at a faster pace than ever before. This growth…
Engineering 39 min listen
Reddit’s VP of Engineering, Nick Caldwell discusses the differences between management and leadership, fostering diversity in tech, and more.