Customer Engagement 1 min read
How to create the perfect onboarding messaging campaign
It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully it counts…
Customer Engagement 1 min read
It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully it counts…
Customer Engagement 2 min read
The SaaS law of averages suggests 40-60% of people who sign up for a free trial of your software will…
News & Updates 1 min read
We’ve just released a new book, Intercom on Starting Up. With the insane volume of startup literature already out there…
News & Updates 1 min read
The shift away from one-time transactions toward recurring revenue has made user onboarding the critical step in scaling a product…
Product & Design 1 min read
Today we launched our fourth book, Intercom on Jobs-to-be-Done. It draws together some of the most valuable lessons we’ve learned…
Customer Service 1 min read
Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the…
Product & Design 1 min read
We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…